Refund policy
Return Policy
Length of return period Items can be returned within 30 days of purchase and Restocking Fee may apply.
Who is responsible for the return shipping fee?
We will cover the return shipping fees if:
Your item has a manufacturing defect in its materials or workmanship.
Your item has been damaged in transit.
You receive the wrong box(es) due to a warehouse error.
One or more boxes are lost in transit.
Customer will cover the return shipping fees if:
You don't like the product(s) after receiving the box.
You no longer need the product(s) but you have received the box.
You buy the product(s) by mistake but you have received the box.
Customer cost of return
The customer needs to pay the return shipping fee. The customer can choose FEDEX or UPS to send the package back. Because of the difference in transportation costs in different regions, the customer has to deal with the transportation company.
What is the policy with cancelling orders?
- If the box(es) are still in the warehouse, we can cancel the order for free.
- If the box(es) are pending delivery by Fedex, we will apply for interception and cancellation of the package, but we cannot guarantee success. If it fails, the customer can also refuse to accept it.
- If the box(es) are in transit, we can cancel the order but the customer needs to cover the $15 operating fee and the return freight cost from the warehouse to the intercept address.
When will I be refunded?
The refund is released once the goods have been returned to our warehouse. What if the product is damaged outside of the valid return period? We want you to be a happy customer. Please reach out to us by email at support@icosiest.com and we will come up with a solution to make sure you are satisfied.