Product Warranty

This limited warranty applies to products purchased for brand: DIMAR GARDEN or any sub-brands. DIMAR GARDEN reserves the right to provide the sole discretion on warranty coverage and availability as considered in a case by case basis.

What does this limited warranty cover?

This warranty covers any defects in material or workmanship in all new products (as covered by this warranty). Only products sold by an authorized merchant, retailer or through official marketplace transactions are covered. Some third-party marketplace retailers may include additional warranty terms that supersede this warranty or are in addition to the terms stated here.

What will we do to correct problems?

Upon granting a Return Merchandize Authorization (RMA) number, DIMAR GARDEN will replace your product with an identical model or replace specific components of the already delivered product or refund your purchase amount either in full or partial depending on the circumstance of the return. The degree of action taken is at the sole discretion of DIMAR GARDEN and will conform to the requirements and policies of the marketplace the sale was conducted on, including any third-party warranty requirements that may apply as well as state and national consumer protection laws.

How long does the coverage last?

Unless otherwise stated from different sites/categories, all products have a 1 year warranty that begins on the date of purchase from our own site.

What does this limited warranty not cover?

This warranty does not cover any problems caused by (a) misuse of the product, including commercial use, accidents, abuse, neglect, heat and humidity or (b) modification or any misuse contrary to the intended uses of the product, (c) damage caused by other equipment or (d) consequential damage, incidental damages or any costs related to construction, setup and assembly as incurred by 3rd party involvement.

What you have to do for warranty service:

DIMAR GARDEN will not provide any warranty coverage unless the claim is in compliance with all terms of this warranty statement and the proper return process and procedures are followed. To request warranty service, contact DIMAR GARDEN directly. This notification must be made to DIMAR GARDEN about warranty service and must be made within the warranty periods, any communication past the milestone marks of the warranty (30 day mark and 365 day mark) are not covered by this warranty.Your identity and order information will be collected and the warrantyverified as a valid purchase by an DIMAR GARDEN representative. Once DIMAR GARDEN determines that warranty service is required, you may be prompted for additional information or required to decide upon competing alternatives for resolution. Damaged or defective products returned to us must be properly packaged in the original packaging